E10: Jacob Morgan | How Designing the Employee Experience Will Reshape the Future of Work
In this episode, I speak with Jacob Morgan to talk about the employee experience and the future of work.
In some of my own work, I have explored how the idea of experience – in all its uses; guest experience, customer experience, or user experience – should to be holistic and transformative.
So, I when came upon Jacob’s work on the Employee Experience, I knew that I needed to have his as a guest on the podcast.
So, a while back we had a conversation and I started by asking him, “What is a futurist?”
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